Lead Architect - Cloud & Infra

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

Enterprise Digital 

We are building an expert team to deliver best in class solutions for our customers. Our mission is to “Create delightful experiences that help our customers achieve better health”. 

Want to meet the team and learn more about working with our digital and technology teams? Follow this link to learn more: https://digitalcareers.medibank.com.au 

The Lead Architect (Cloud & Infrastructure) reports to the Enterprise Architect (Excellence Hubs) and plays an important role within Medibank’s Performance, Architecture & Innovation (PAI) team. This position focuses on the organisation’s core platforms, including cloud, networking, end-user computing (EUC), and Microsoft 365. The role is responsible for delivering comprehensive architecture and strategic technology planning that aligns with Medibank’s overall goals.

The Responsibilities:

• Lead the architectural direction for Medibank’s cloud and infrastructure platforms, ensuring scalability, security, resiliency, and performance across cloud services, networking, end-user computing, backups, and M365.
• Develop and maintain architectural roadmaps and patterns for the cloud and infrastructure domain, aligned to enterprise strategy and delivery priorities.
• Partner across the Architecture Squad and with key stakeholders to understand business needs and translate them into actionable infrastructure and cloud strategies and solutions.
• Contribute to the development and tracking of architecture OKRs, KPIs, and scorecards relevant to cloud and infrastructure platforms.
• Stay informed on global and local trends in cloud computing, infrastructure, networking, and workplace technologies, and assess their relevance to Medibank’s strategic direction.
• Support annual strategic planning by advising on infrastructure capability, lifecycle management, and investment prioritisation across enterprise platforms.
• Identify and assess emerging technologies that enhance infrastructure performance, cloud efficiency, and workplace productivity.
• Maintain visibility of innovation opportunities through use-case tracking and contribution to the emerging technology radar.
• Contribute to enterprise-wide architecture governance processes, ensuring infrastructure and cloud decisions align with internal and regulatory frameworks (e.g. APRA CPS 220/230).
• Maintain and evolve standards, policies, and guardrails relevant to cloud and infrastructure platforms, including lifecycle, security, and operational resilience.
• Build strong relationships with senior stakeholders across business and technology teams, ensuring alignment and shared ownership of cloud and infrastructure outcomes.
• Actively contribute to enterprise-wide initiatives, committees, and communities, representing infrastructure and cloud architecture perspectives.
• Ensure risks related to cloud and infrastructure platforms are identified, assessed, and managed within Medibank’s risk appetite, with appropriate mitigation plans in place.
• Support compliance with internal risk, behaviour, and control frameworks, contributing to a culture of continuous improvement and safe innovation.
• Establish, collaborate and ensure maintenance of artefacts within the domain such as catalogues, registers and diagrams.
• Identify and work with subject matter experts to understand the current knowledge assets for the domain.
• Identify high value knowledge assets for the domain that are critical for achieving successful execution of the domain direction.
• Actively publish key platform assets to secure awareness, buy-in and usage.
• Support cross-squad capacity planning and resource alignment for cloud and infrastructure initiatives.
• Identify and help remove delivery roadblocks, ensuring architecture support is available for critical programs and projects.
• Evaluate technologies and concepts that enhance employee and customer experience across workplace and infrastructure platforms.
• Ensure infrastructure and cloud platforms support secure, scalable, and reliable services that enable customer engagement and operational excellence.
• Translate strategic objectives into market-ready infrastructure capabilities, ensuring timely and effective delivery.
• Apply strategic approaches to optimise cost, value, and performance across the infrastructure and cloud technology landscape.

About You:

• Ideally 7+ years’ experience delivering business-outcome focused solution and/or architecture within a complex corporate environment.
• Demonstrated experience leading architecture teams (e.g. senior, lead, and solution architects), with a focus on coaching, mentoring, and capability uplift.
• Strong strategic thinking skills with the ability to interpret business strategy and priorities, and translate them into pragmatic architectural advice, roadmaps, and target states.
• Proven ability to deliver target state architectures and roadmaps that incrementally enable strategic technology capabilities and business outcomes.
• Deep understanding of enterprise and solution architecture practices, standards, principles, and methodologies (e.g. TOGAF, SAFe), and how to apply them pragmatically to deliver value.
• Experience in business and technology modelling, including capability models, reference architectures, and process design.
• Strong knowledge of application and technology architecture including Software as a Service (SaaS) models, contemporary integration approaches (e.g. SOA, APIs, open data, micro services), information management and data analytics, and corporate applications.
• Proven industry experience in designing and implementing Infrastructure, Cloud services, Networks, Backups and End User Computing including M365.
• Demonstrated ability to stay informed on industry and technology trends and assess their relevance to business needs.
• Strong stakeholder engagement skills, with a proven ability to build effective relationships with senior business and technology leaders.
• Skilled in facilitating workshops and architectural discussions with cross-functional stakeholders.
• Experience developing and maintaining architecture standards, guidelines, and guardrails.
• Excellent strategic thinker that can interpret business strategy and priorities, and can deliver sound, pragmatic architectural advice, recommendations and roadmaps to enable business strategy execution
• Demonstrated ability to develop and manage effective relationships with senior business and technology leaders
• Experience in the insurance and/or health and wellbeing industry would be great, particularly with:
  • Designing and building Cloud-native services and platforms: AWS, Azure, GCP
  • Security, including identity and access management, data protection, and secure integration patterns
  • Containerization and Orchestration: Docker, Kubernetes
  • Infrastructure as Code (IaC): Terraform, CloudFormation
  • Cloud Service Models: IaaS, PaaS, SaaS
  • Networking: VPN, ExpressRoute, virtual networks
  • Storage solutions including on-premise and Cloud
  • Cloud migrations from on-premise data centres (desired)
  • Observability platforms (e.g. Splunk and ServiceNow)
• Knowledge of financial models, cost-benefit analysis, budgeting and risk management
• Experience working within an ASX listed business.

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. Learn more about our benefits here. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/ 

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/