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Hospital Relationship Manager

Job Requisition Number:  6464
Date:  11-Oct-2021

DOCKLANDS, VIC, AU, 3008 Sydney, NSW, AU, 2000

Will you actively create a healthier future for tomorrow?


At Medibank, we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


Hospital Relationship Manager


  • Permanent ongoing opportunity
  • Sydney or Melbourne based role.


About our homecare services

Our Homecare Services are committed to providing innovative programs which enable individuals to receive the care they need in the comfort of their own homes. Our multidisciplinary team works collaboratively with referrers, healthcare professionals and clients to facilitate seamless service delivery across all homecare programs.


The opportunity


This position is primarily responsible for managing and optimising existing relationships with referrers as well as identifying new referrers and referral pathways to support growth across our Rehab In The Home (RITH) and Hospital In The Home (HITH) services.


As the Hospital Relationship Manager, you will have a hunger and passion for building business, strong relationships, and will be accountable for meeting set targets and growth objectives. The primary responsibility of this role is to drive referrals into our Homecare programs.


You will drive value and long-term success through strategic planning, tactical execution, contract management and issue resolution.


Key responsibilities include:

  • Business development – lead generation, utilising data-led insights, negotiate with hospitals and providers, leverage market information and manage client relationships
  • People Leadership – lead your direct reports to achieve KPIs and targets, assist with pipeline management and resolutions
  • Stakeholder management – liaise and foster strong relationships with Directors, Senior Management, Surgeons, Allied Health professionals (AH), Nurses, Discharge Planners (DCP) and Case Coordinators.
  • Operational excellence – champion a culture of continuous quality improvement, leading the development of an improved Hospital Liaison model.


Your impact


With qualifications gained and current registration as a Nurse or Allied Health Professional, you have experience in healthcare managing relationships, stakeholders, providers, and services.


An effective communicator and presenter, you demonstrate business, strategic and commercial acumen with experience managing complex customer relationships, key accounts, and dealing with commercial issues and program-based services.


With sound experience effectively leading and coaching a team to reach targets, you will develop strategies and new ways of working to adapt to the ever-changing effects of COVID-19 in the hospital setting and creatively working towards solutions.  


Experience in health provider services and or NDIS will be highly regarded.


A career with us


At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.


The well-being of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.


All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.


We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.


To start small and impact bigger.

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