Hospital & Provider Advocacy Consultant

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

About the Role

Contract: 12-Month Fixed Term 

Hours: Part-Time (Monday to Friday, 10am–3pm AEST)

Location: Melbourne VIC

Are you passionate about improving healthcare experiences and building strong relationships? Do you thrive in a fast-paced, people-focused environment? If so, we’d love to hear from you.

Medibank is seeking a Hospital & Provider Advocacy Consultant to join our Provider Solutions Team on a 12-month fixed term, part-time basis. This role is ideal for someone looking to make a meaningful impact while working school-friendly hours (Monday to Friday, 10am–3pm AEST).

As a Hospital & Provider Advocacy Consultant, you’ll be the friendly and knowledgeable voice supporting hospitals and healthcare providers. You’ll help them navigate claims, systems, and services with empathy and efficiency—ensuring every interaction reflects Medibank’s commitment to better health.

You’ll work primarily from home, with one day per month in-office or in-store for collaboration and connection.

What You’ll Be Doing

• Responding to calls and messages from hospitals and providers, offering expert support and guidance
• Promoting digital tools and resources to streamline the claims process
• Using internal systems and knowledge bases to provide accurate information
• Collaborating with your team to meet service quality and satisfaction goals
• Sharing ideas to improve provider experiences and internal processes
• Participating in training and team meetings to continue growing your skills

What You’ll Bring

We’re looking for someone who:

• Communicates clearly and professionally
• Enjoys solving problems and helping others
• Has experience in customer service, administration, retail, or hospitality
• Can stay calm and focused under pressure
• Learns new systems and tools quickly
• Works well in a team and contributes to shared goals
• Is open to feedback and continuous improvement

Experience in a contact centre or healthcare environment is a plus, but not essential.

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/