Health MarTech Capability Manager

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

The Opportunity

Due to business growth, we are looking for an experienced MarTech Capability Manager to join us on a 12 month fixed term basis in this newly created role. This role is pivotal in shaping and executing the strategy for Medibank's marketing and experience technology ecosystem, with a specific focus on maximising the value of the Amplar Health MarTech stack (Salesforce Health Cloud, Data Cloud, Marketing Cloud). You can learn more about Amplar Health here

Blending technical expertise with product management and business analysis principles, this role will translate business needs into robust technical solutions, manage the platform roadmap and drive continuous improvement across the MarTech stack. While focused on the Amplar systems, the role requires applying expertise and driving innovation across the broader marketing and experience technology landscape within Medibank.

Day to day this role will see you

• Deciding if your day is best spent working from home or the office (we don’t go for mandated office attendance days here).
• Translate business requirements from stakeholders (Marketing, Digital, Clinical, etc.) into detailed technical specifications, user stories, and functional requirements.
• Drive the technical design and implementation of orchestrated, multi-channel patient/customer journeys leveraging the capabilities of the Amplar stack.
• Develop and own the strategic roadmap for the Amplar MarTech stack (Salesforce Health Cloud, Data Cloud, Marketing Cloud) in alignment with business objectives for orchestrated journeys and single patient view.
• Identify and evaluate opportunities for platform enhancement, new technology adoption, and process improvements across the wider MarTech ecosystem.
• Utilise platform-specific languages and tools (e.g., AmpScript, Server-Side JavaScript, SQL, Flow, Apex triggers where applicable) to implement complex use cases.
• Provide mentoring to the wider Platforms and Marketing teams.
• Taking time out to recharge – you might hit the pavement for a walking meeting with a colleague, pop out to a lunchtime gym class or take a mid morning meditation break.  

Here at Medibank, have huge focus on health and wellbeing. For us, this means flexible work and continuous improvement to our ways of working. This team is currently trialling a blend of 9 day fortnight / 4 day work week to see what works best for them. This means putting tools down and using the extra time to focus on something to improve your personal health and wellbeing.

What do we need from you?

First and foremost, you’ll need to have significant demonstrated experience working in a Senior MarTech consulting role focussing on ensuring stakeholder business requirements are translated into quality outcomes combined with excellent project leadership abilities. You will have the confidence and credibility to provide advice to and influence senior stakeholders concerning all things MarTech, and the ability to work well within the technical team.

We are a highly regulated health environment, so if you have developed your experience within similar organisation/s this will be very highly regarded, though is not essential.

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/