Head of People - Customer

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

About the role

We’re looking for a Head of People – Customer to join our People, Spaces and Sustainability team. In this strategic role, you’ll partner closely with leaders across the Customer Group to support the delivery of their business strategies through strong people leadership.

You’ll provide expert advice on complex people matters, help shape people plans, and play a key role in building a positive, inclusive and high‑performing culture. This role balances strategic thinking with hands‑on leadership, working collaboratively with squads and stakeholders across the business.

The responsibilities

In this role, you will:

• Partner with Squad and Hub Leads to provide strategic people advice aligned to business priorities and future needs.
• Lead the development and delivery of people plans across the Customer division.
• Identify emerging people risks and opportunities and work with leaders to put practical & progressive solutions in place.
• Build strong, trusted relationships with senior stakeholders and influence positive outcomes.
• Coach and support leaders on managing performance, change, and complex people issues.
• Lead and support your squad, providing clarity, direction, and support for development and delivery.
• Promote strong governance and foster a culture of compliance, inclusion and care across all people practices.

About you

You’re an experienced people leader who enjoys partnering with the business to deliver meaningful outcomes. You’re confident navigating complexity, influencing at senior levels, and translating strategy into practical action.

You’ll bring:

• Strong experience across people and culture, HR advisory or partnering roles.
• The ability to build trusted relationships and influence across diverse stakeholder groups.
• Solid leadership capability, with experience coaching and developing others.
• A commercial mindset and curiosity about how people outcomes support business success.
• Clear communication skills and a collaborative, service‑oriented approach.
• A commitment to inclusive, compliant and values‑led people practices.

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/