Digital Workplace Analyst

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

The Opportunity

As a Digital Workplace Analyst joining Medibank, you’ll use your technical skills, data insights and people‑centred thinking to reduce digital friction, support adoption and get the most value from Medibank’s Microsoft 365 and AI investments. This role helps improve how our people experience and use digital tools every day.

Your impact?

In this role, you’ll work across technology, data and enablement to make work simpler and more effective for our colleagues. You will:

• Provide hands‑on technical advice across Microsoft 365 collaboration tools (like Teams, SharePoint, Outlook and Copilot), helping translate new capabilities into safe, practical ways of working
• Analyse data from ServiceNow and Microsoft 365 to identify digital friction, repeat issues and opportunities to improve colleague experience
• Build clear, meaningful dashboards and insights that help teams prioritise fixes and measure what’s working
• Support adoption and digital confidence through practical guidance, playbooks, quick guides and targeted enablement
• Contribute to the governance and day‑to‑day support of Power Platform and SharePoint Online, helping keep platforms reliable and easy to use

Key strengths include:

We’re looking for someone who brings a mix of technical capability, curiosity and collaboration.

• Strong working knowledge of Microsoft 365 collaboration tools (Teams, SharePoint Online, OneDrive, Outlook) and how people use them day to day
• Ability to analyse data and spot patterns, particularly using ServiceNow reporting and Microsoft 365 usage insights
• Experience working in evergreen technology environments, adapting to frequent change and new releases
• Confidence explaining technical concepts in clear, plain language to different audiences
• A practical, people‑first approach to adoption, enablement and change
• Comfortable collaborating with stakeholders, service teams and platform owners to improve outcomes together
• Continuous improvement mindset, with a focus on making work easier
• Experience with Power Platform administration, Power BI, PowerShell or Microsoft Graph is beneficial, but not essential.

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)