Digital Product Manager

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

The Opportunity

This is a 12-month fixed term opportunity, to play a pivotal role within our Enterprise Digital division, in the Live Better app squad.

The Digital Product Manager is responsible for defining, prioritising and managing the team-level backlog of features and enablers for Medibank’s Live Better app squad, to drive commercial and customer outcomes in line with the broader company vision, strategic objectives and OKRs.

Working directly with a cross-functional team of engineers, designers, business SMEs, and other stakeholders, this role is accountable for leading the day-to-day prioritisation, scoping, and management of the agile backlog for their team/s. This includes running continuous discovery activities as required to identify customer pain points, validate commercial opportunities, scope MVPs and multi-variant tests, assess platform enhancements via technical spikes, facilitating feature slicing sessions/backlog grooming, as well as translating customer insights from qualitative/quantitative analysis into new features/enablers and monitoring on-going performance metrics.

The Digital Product Manager acts as the domain expert within their team/s and is responsible for building deep domain knowledge of the business, customer and channel performance, working in partnership with the broader Digital Product Team and leads from engineering, design and the business to ensure their roadmap is customer-centred, informed by insights and aligned to OKRs. Acting as a champion for our customers, this role will in-directly lead and influence a broad range of stakeholders to inspire and connect people to the ‘why’ behind the ‘what’ and build an inclusive culture of trust, collaboration and connection through Medibank’s values. 

Key Responsibilities:

• Digital channel performance & user experience
  Accountable for the performance of Medibank’s digital experiences across mobile platforms, customer satisfaction and user experience. This includes regular reporting, monitoring and evaluation of feature performance metrics vs targets and OKRs.
• Define features & enablers for delivery
  Accountable for defining team-level user stories/features/enablers in collaboration with design, engineering and business SMEs. This includes breaking down features into detailed use cases, evaluating value vs effort, facilitating ideation and customer validation activities as required and scoping user stories for delivery, evaluating their performance and iterating quickly.
• Product backlog management
  Accountable for managing the product backlog, including on-going prioritisation and grooming to ensure a balanced mix of discovery activities, design and delivery-ready work is maintained at all times. This includes balancing new feature development, optimisation, platform uplifts, bug/incident remediation and triaging of unplanned items as required.
• Stakeholder engagement & communication
  Accountable for the proactive engagement of design, engineering, marketing and other business stakeholders, to ensure digital product/feature performance, user experience vision, roadmap and backlog for your team/s – including priorities of deliverables and solution approaches are clearly communicated and transparent at all times.
• Product leadership & collaboration
  Accountable for cultivating a culture of trust, transparency and customer-centricity across your team/s and the wider business. Lead with a growth mindset and collaborate openly to drive a practise of continuous improvement for Medibank’s products and services as well as for team/s ways of working.

Must haves:

• Min 3+ years' experience working as a digital product manager within a cross-functional agile delivery team.
• Demonstrated ability in digital product discovery, delivery and optimisation techniques; including opportunity sizing, ideation and MVP definition, feature slicing, prioritisation frameworks, customer testing/validation and backlog management.
• Demonstrated ability leading digital product strategy, including discovery and delivery with a cross-functional team (UX, Design, BA, and Developers) from high-level feature definition through to execution and go to market.
• Demonstrated success in structured problem solving that includes problem definition, hypotheses validation, analysis planning and facilitating discussions.
• Understanding of technical platforms and principles, with a demonstrated ability of working closely with solution architects, technical business analysts and developers to uncover, understand and shape technology requirements and capabilities as part of product definition.
• Experience working with digital analytics platforms to garner insight and understand user behaviour.
• Exceptional collaboration and interpersonal skills.
• Effective written and verbal communication skills, with a focus on being able to clearly articulate and defend product decisions.
• Demonstrated creative and analytical problem-solving skills, including fluency with qual and quant analysis.
• Experience delivering key outcomes autonomously working in collaboration with a cross-functional development team.
• The ability to deliver strong results and ensure information is effectively communicated to key stakeholders and actioned.

Imagine working with us…

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work.

A workplace where you could shape when and where you work to have more impact.

Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive. 

Where connection, personal development and health and wellbeing are front of mind.

Learn more about our benefits here: https://careers.medibank.com.au/culture/rewards-benefits/ 

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all, because different perspectives make us better.

To learn about our commitments, employee experiences, and benefits, go to https://careers.medibank.com.au/culture/diversity-inclusion/ 

We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals. For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au.