Digital Producer

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

About us

We are the newly formed Ventures group at Medibank. We build, buy, and invest in amazing health products and services to grow Medibank’s impact to 10 million Australians by 2030. Our teams are obsessed with improving the health of Australia, by reimagining what healthcare is and how it’s delivered.

We get all the benefits of working with the core Medibank business, stability, scale, and strength but with the spirit and speed of a start-up.

Entrepreneurs, designers, engineers, developers, venture architects, product gurus, health professionals and investors. Individually we are a mix of backgrounds and know-hows; but we are fiercely united by our passion for health and together – we are head, heart, and a whole lot of guts.

The Opportunity

The Digital Producer is responsible for creating, curating and optimising content across our Medibank Venture digital platforms – including health and wellbeing app and website. This role reports to the Growth Lead within Medibank Ventures and collaborates with product managers, health experts, designers, and agile delivery teams to create/manage content, author experiences and consult on the solutions for new features, as well as deliver self-managed updates to drive on-going optimisation of the digital user experience.

This role is responsible for both consulting with teams to shape content requirements and content solutions as part of new feature discovery/delivery, as well as working from an agile backlog for the delivery of authoring activities. This will include directly creating content and publishing new experiences to drive continuous improvement of the digital user experience, as well as managing authoring, training and ad-hoc requests as required.

The Digital Producer, plays a key role within the Ventures team, contributing to the digital content and the content platform standards for agile delivery teams, Digital Producers and other internal business authors. This role is responsible for working with product to manage and administer content tools for content and experience authoring, as well as tools for monitoring and managing content quality and content accessibility. Working directly with a wider range of business stakeholders, this role will support teams with on-going training of content tools and publishing workflows as required.

Key Responsibilities:

• Content production & experience authoring - Accountable for digital content creation, experience authoring and publishing via Contentful, and other content tools. Ownership of the content platform, including publishing and internal authoring workflows.
• Define content & experience solutions - Define content and experience solutions and standards in consultation with product and agile delivery teams. Self-manage an agile backlog of content and experience activities across discovery, design and delivery.
• Content & experience quality - Accountable for managing content and experience quality for authored experiences to ensure they are easy to use and understand for our customers. This includes making it easy for internal authors and teams to create/manage content.
• Stakeholder engagement & communication - Accountable for the proactive engagement of product, design, engineering, marketing and other business stakeholders as required, to ensure digital content and experience solutions are clearly communicated and transparent at all times.
• Content experience leadership & collaboration - Accountable for contributing to the wider product and experience strategy, leading with a growth mindset and collaborating openly to drive a culture of continuous improvement 

Must haves:

• Min 1+ years' experience working as a Digital Producer or equivalent role with digital content management tools.
• Excellent written and verbal communication skills with great stakeholder management
• Demonstrated ability to create engaging digital content for large audiences
• Demonstrated experience creating, managing and publishing content within an enterprise environment.
• Experience with HTML, JavaScript and CSS desirable
• Experience using Contentful is favourable
• Understanding of technical platforms and principles, with a demonstrated ability of working closely with cross-functional agile delivery teams.
• Experience working with digital analytics or content analytics platforms to garner insight and understand user behaviour.
• Proven website or app content management, campaign management and optimisation experience via digital tools
• Demonstrated creative and analytical problem-solving skills 

Imagine working with us…

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work.

A workplace where you could shape when and where you work to have more impact.

Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive. 

Where connection, personal development and health and wellbeing are front of mind.

Learn more about our benefits here: https://careers.medibank.com.au/culture/rewards-benefits/ 

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all, because different perspectives make us better.

To learn about our commitments, employee experiences, and benefits, go to https://careers.medibank.com.au/culture/diversity-inclusion/ 

We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals. For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au.