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Digital Business Analyst

Job Requisition Number:  8049
Date:  10-May-2022


Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


The Opportunity

As a Digital Business Analyst, your role will be to support the Digital Team and wider business to help members join, service and engage with their health insurance. This is a core role in understanding requirements and guiding solutions for technical delivery activities for all customer-facing offerings at Medibank. The role is tactically focused and instrumental in delivering a superior customer experience, deep product knowledge and a strong focus on customer experience coupled with the ability to facilitate effective discussions at all levels within IT and the business.


Key Responsibilities

This opportunity requires strong stakeholder and influencing skills, a problem-solving mindset, and a service and delivery focus. This role will contribute to Medibank through:

  • Working closely with UX Designers, Product Owners, Developers & Testers leading in the ideation, design, and delivery of our digital products
  • Elicit end-to-end requirements from multiple business & technical areas, breakdown initiatives into epics and stories, customer journeys and acceptance criteria.
  • Gather, review, categorize and document information from numerous sources into Use Cases as required utilizing Jira and confluence
  • Utilize industry and internal modeling techniques to assist in the translation of information into the process, logical and physical representations.
  • Active participation in Agile ceremonies and processes including PI and sprint planning, estimation sessions, grooming workshops, showcases, etc
  • Promote and continuously refine best agile BA practices


About You

You sit at the intersection of business, technology, customers, and consumers and are a commercially astute digital business analyst professional. You recognize that the customer is at the heart of everything we do, and you thrive on making the lives of our customers better.

At Medibank, attitude and customer-centricity are key! Energy, drive and curiosity are essential to this role. You:

  • Have experience as a mid-to-senior level business analyst, delivering customer-facing digital products
  • Have a passion for innovation and creating amazing products that fulfill our customers' needs
  • Can develop credibility with stakeholders and build trusted effective working relationships
  • Are an analytical thinker with highly developed problem-solving skills
  • Have excellent verbal communication and facilitation skills to interact with a diverse group including executives, managers and subject matter experts
  • Have experience with working with Product Owner side by side and have excellent influencing skills to get better outcomes for the business


A career with us

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.


The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.


All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.


We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.


To start small and impact bigger.

Job Segment: Business Analyst, User Experience, Technology, Finance