Digital Business Analyst

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

Enterprise Digital 

We are building an expert team to deliver best in class solutions for our customers. Our mission is to “Create delightful experiences that help our customers achieve better health”. 

Want to meet the team and learn more about working with our digital and technology teams? Follow this link to learn more: https://digitalcareers.medibank.com.au 

The Role:

The Digital Business Analyst function is core to role in understanding requirements and guiding solutions for technical delivery activities for all customer facing offerings at Medibank across desktop and mobile channels.  The role is tactically focused and instrumental in delivering a superior customer experience, deep product knowledge and a strong focus on customer experience coupled with the ability to facilitate effective discussions at all levels within IT and the business.

This role will report into the BA Practice Manager, but work closely with Product Manager/Owners, Business stakeholders, Scrum Masters/IMs and the delivery squads and ensure delivery of quality, cost effective and "fit for purpose" solutions within agreed timelines.

In line with Medibank’s 2030 vision to create the best health and wellbeing for Australia this role will be working within the Live Better App Squad and working on some exciting initiatives that will help deliver on our vision.

The Responsibilities: 

• Analysing a broadly defined area and using functional decomposition to define high level epics and stories to create a well organised, value driven framework to provide the required business value in the Product backlog.
• Providing logical functional hierarchy that provides a mechanism for better understanding of relationships between the user stories and epics
• Clearly documenting related user stories and epics, grouping them into themes as necessary
• Performance of business analysis & other supporting project functions to contribute towards project success measures including scope, time, budget, quality and customer satisfaction.
• Performance of business analysis & other supporting project functions in line with defined project delivery frameworks and in compliance with Medibank policies
• Effectively managing relationships with stakeholders

About You:

• Prior experience as a Digital BA, ideally delivering in an enterprise agile environment.
• Experience in Incremental and Iterative development.
• Working knowledge/ understanding of platforms such as CRMs, Adobe Products such as AEM, Target and Analytics is desirable
• Ideally experience and an understanding of the following platforms technical platforms: SAP CRM, Adobe Products such as AEM, Target and Analytics
• Experience facilitating workshops, running meetings and interviewing.
• Experience eliciting requirements and information from all levels of staff, including senior stakeholders and technical and business SMEs.
• Experience understanding and documenting complex business problems.
• Experience documenting requirements using Use Case and User Stories
• Experience using Jira and Confluence requirements toolsets
• Experience working in a cross-functional, collaborative team environment.
• Demonstrated experience in providing thought leadership and collaborative input in the team process improvement space.

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. Learn more about our benefits here. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/ 

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/