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Design Implementation Lead

Job Requisition Number:  8437
Date:  23-Jun-2022


Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


The Opportunity


The Design Implementation Lead role has been created to ensure that all technology solution plans are delivered with the right balance of risk, cost, and performance.


How will you add value?

The role focuses on giving our support partners and internal teams technical direction, providing assurance over technology standards and solution outcomes and ensuring consistency of standards across the Medibank technology stack, with a focus on End User, Active Directory, Core Infrastructure and Collaboration services.


Managing dependencies between the various partners and internal teams, this critical role will ensure that all Medibank projects, initiatives and BAU activities will deliver to our Cloud First strategy, whilst working closely to maintain the appropriate balance for End user experience. Where the requirements and design phases are in flight this role will be key in ensuring that the right balance of design, implementation, performance and cost are considered in the approved design.

Key responsibilities include:


  • Leadership and management of a tight well-resourced team of SME’s
  • Ensuring that ongoing alignment between Portfolio projects & Service providers in relation to technical standards are documented and understood by all parties.
  • Establishing and maintaining operational design principles, ensuring that all relevant factors are considered when liaising with stakeholders to agree the final solution, managing the design of infrastructure components in support of projects, Centres of Excellence and asset lifecycle activities.
  • Maintaining and delivering against the Medibank IT Operations roadmap, ensuring the design of all IT Operational components (including end user compute, active directory, data centre, server and other infrastructure services) meets the defined architectural standards alongside desired outcomes.
  • Working with IT Portfolios, Projects and Application teams to ensure deliverables from funded and BAU initiatives are being delivered in a consistent manner.
  • Ensuring deliverables comply with Medibank audit and regulatory requirements (PCI-DSS / SOC2 / NIST)


About you


You have extensive experience in an all-encompassing Infrastructure Support/Solution lead role.


Architecture and IT operations experience, coordinating with internal application teams and outsourced service providers with a strong focus on Azure, Active directory and hybrid infrastructure solutions.


You have superior technical communication skills, and the ability to interact with Project teams, Partner/Vendor Support teams and formulate business-friendly solution documents and outcomes. You have excellent people management skills.


A career with us

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.


The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.


All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.


We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.


To start small and impact bigger.

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