Customer Service Representative

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health. 

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

Join Medibank as a Customer Service Representative

Are you passionate about delivering exceptional support and ensuring smooth operations? We’re looking for a Customer Service Representative to provide vital administrative assistance to our Amplar Virtual GP team.

What you’ll do:

• Manage customer inbox queries and appointment scheduling
• Support billing processes and timesheet reconciliation
• Assist with reporting, data entry, and documentation management
• Collaborate with internal and external stakeholders to deliver outstanding service

What we’re looking for:

• Strong computer skills and attention to detail
• Recent GP Clinic or Healthcare reception experience
• Healthcare knowledge and experience
• Ability to work in a fast-paced environment with empathy and professionalism
• Experience in customer service; health sector knowledge is a plus

At Medibank, our purpose is Better Health for Better Lives. Join us and make a difference every day.

Apply now and help us shape the future of virtual healthcare!

Learn more about Amplar Health at https://amplarhealth.com.au

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.