Customer Identity and Access Management (CIAM) Lead

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

The Opportunity

At Medibank, better health drives everything we do. We’re looking for a strategic and experienced Customer Identity and Access Management (CIAM) Lead to help us protect what matters most, our customers’ data and digital experience. This is your chance to shape the future of identity and access management across our customer-facing platforms, ensuring seamless, secure, and scalable solutions that support millions of Australians.

You’ll be part of a passionate team that’s reimagining what’s possible in digital health, working alongside experts in security, technology, and customer experience. If you’re ready to lead with heart, think big, and deliver brilliance together, this is the opportunity for you.

Key Responsibilities

As CIAM Lead, you’ll:

• Set the vision: Define and deliver a CIAM roadmap aligned with Medibank’s strategic goals and broader IDAM direction.
• Design and build: Lead the architecture and implementation of secure, scalable CIAM solutions using modern identity protocols and cloud platforms.
• Champion security: Embed zero-trust principles, conduct risk assessments, and ensure compliance with APRA, OAIC, ISO, and NIST standards.
• Optimise experience: Create frictionless, user-centric authentication journeys that balance security with simplicity.
• Collaborate widely: Partner with internal teams and external vendors to align CIAM capabilities with business needs and customer expectations.
• Lead and inspire: Mentor team members, manage CIAM initiatives, and foster a culture of innovation and accountability.

Must Haves

To thrive in this role, you’ll bring:

• 5+ years’ experience in IDAM/CIAM within complex, regulated environments.
• Deep knowledge of cybersecurity, encryption, threat modelling, and identity protocols (OAuth, SAML, OpenID Connect).
• Strong stakeholder engagement skills, with the ability to translate technical risk into business impact.
• Relevant certifications (e.g. CISSP, CISM, ISO 27001 Lead Auditor).
• A future-focused mindset, brilliant execution, and a human-centred approach to leadership.
• Bonus points for experience in health, insurance, or critical infrastructure sectors.

Imagine working with us…

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work.

A workplace where you could shape when and where you work to have more impact.

Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive. 

Where connection, personal development and health and wellbeing are front of mind.

Learn more about our benefits here: https://careers.medibank.com.au/culture/rewards-benefits/ 

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all, because different perspectives make us better.

To learn about our commitments, employee experiences, and benefits, go to https://careers.medibank.com.au/culture/diversity-inclusion/ 

We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals. For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au.