Communications Manager - Service

At ahm, we think work should work with you.   

Because let’s face it, life’s too short for a job you dread. Work means different things to different people.  

We’re all about making real, meaningful change. Our mission? Simple. To improve the health and wellbeing of Australians, starting with our team. We’re constantly shaking things up to make work better for everyone.   

About ahm

At ahm, we exist to make health insurance easier to navigate and better value for our members. Part of the Medibank Group, we support more than 350,000 Australians with health cover that works harder for them — delivered with clarity, empathy and a deep commitment to customer experience.

We’re proudly Australian, relentlessly customer‑obsessed and always looking for smarter, better ways to show up for our members when it matters.

The opportunity

We’re on the lookout for a Service Communications Manager (12‑month fixed term) to own, evolve and elevate our member service communications — from essential regulatory updates to everyday service moments that shape how members experience ahm.

This role is about turning complexity into clarity. You’ll ensure our communications are clear, compliant, on brand and genuinely helpful, while continuously improving how members experience ahm across every touchpoint.

Sitting within our Brand & Comms team, you’ll work closely with Product, Digital, Operations, Compliance and frontline teams to deliver communications that truly work for members — and for the business.

What you’ll be doing

• Owning and delivering ahm’s mandatory and regulatory member communications, including premium reviews, product updates and compliance notices
• Shaping and executing integrated service communication strategies across key member channels
• Driving the evolution of ahm’s service communications to be digital‑first, member‑centric and future‑ready
• Continuously reviewing and optimising communications to improve member experience, operational efficiency and compliance outcomes
• Partnering closely with squads and stakeholders to deliver change in a way that’s clear, considered and easy for members to understand
• Using insights and performance reporting to identify opportunities for improvement and innovation
• Ensuring all communications meet brand guidelines, legal requirements and regulatory standards

What you’ll bring

• 7+ years’ experience in service or marketing communications
• Demonstrated experience delivering large‑scale customer communications within a regulated environment
• Strong project management skills with exceptional attention to detail
• Confidence working with senior stakeholders and cross‑functional teams
• A customer‑first mindset, with a genuine passion for improving member experience
• Experience in private health, financial services or another regulated industry (preferred)
• Exposure to marketing automation platforms (e.g. Salesforce Marketing Cloud) is a bonus

Why join ahm

At ahm, you’ll work on communications that make a real difference to members’ lives. You’ll be part of a high‑performing, collaborative team that values clarity, empathy and action — and that’s united by a shared belief in putting the customer at the centre of everything we do.

We champion learning, ownership and continuous improvement, giving you the space to grow your career while being backed by the scale, stability and opportunity of the wider Medibank Group.

Imagine working with us 

At ahm, we think work should be as exciting as finding a surprise donut in the kitchen at lunch (and occasionally you just might). We kick the old, boring ways to the curb and encourage you to think outside the box – experiment a little. We’re not afraid to ruffle some feathers and have a bit of fun while we’re at it. Try new things, explore different areas of the business, and upskill like a pro. It’s one big team adventure here, and the chances to grow are endless.  
Oh, and did we mention we have some great benefits too? https://careers.medibank.com.au/the-medibank-experience/
Happy, healthy people make awesome teams. With ahm, work should feel good — like, really good. It’s about finding joy, fulfillment, and the right team to share it with.  
 

Be Yourself.  Belong Here

We believe in everyone's potential and strive to make ahm inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

 
Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
 
If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)