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Clinical Operations Manager - Mental Health

Job Requisition Number:  7027
Date:  24-Nov-2021


Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


About us

Medibank Health Solutions (MHS) is a leading provider of Australian healthcare and human services. Working in partnership with business, government and non-government organisations, MHS delivers vital health and human services to diverse client populations.

The MHS vision is to be a progressive provider of healthcare and human services, generating value for customers, local communities and health systems.


Over 1100 team members -including 700+ clinical professionals - make a difference to the health and wellbeing of millions of Australians every year.


The MHS Telehealth Division has been providing essential services to the community on behalf of our clients for over twenty years.  Our Mental Health and Human Services team consists of over 350 mental professionals (mental health nurses, counsellors, social workers, psychologists) that work virtually 24/7 365 days of the year. 


How will you add value?

As an experienced leader reporting to the Head of Mental Health, the Clinical Manager will be responsible for leading a team of frontline leaders and their direct reports, providing a safe and quality service to the community whilst meeting contractual obligations and KPIs. 


Key accountabilities include:

  • The operational service delivery across all mental health contracts/services/programs;
  • Achievement of contractual KPIs;
  • Operational clinical quality, compliance and governance;
  • Employee engagement, attrition, absenteeism, performance management and career development;
  • Developing Clinical Leads; and
  • Development and maintenance of training, policies and procedures.  


Our national virtual team have the option to work from home or the office based in Melbourne or  Sydney. From time to time you will be required to work from the office or travel interstate.


This role is a fixed-term contract until 30th June 2022.


About you


You are an experienced leader with track record of leading complex and multidisciplinary teams eg. call centres. You have demonstrated ability to think strategically and operationalise a strategic plan. You have experience managing remote workers and communicating through virtual mediums such as audio/video conferencing, instant messaging, chat rooms and collaborative software. You have experience in coaching and mentoring and can lead, motivate and inspire people to achieve business goals. You can translate data to insights, community outcomes and operational efficiencies. Ideally, you will have a relevant tertiary qualification in either management or business. Your experience in healthcare or a professional services organisation with a mental health qualification is desirable but not essential. 



A career with us

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.


The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.


All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.


We offer a range of great benefits, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.


To start small and impact bigger.

Job Segment: Clinic, Medical, Operations Manager, Psychology, Healthcare, Operations