Change Manager

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

Enterprise Digital 

We are building an expert team to deliver best in class solutions for our customers. Our mission is to “Create delightful experiences that help our customers achieve better health”. 

Want to meet the team and learn more about working with our digital and technology teams? Follow this link to learn more: https://digitalcareers.medibank.com.au 

The Opportunity - 6 Month Contingent role 

We’re transforming the way we deliver IT services to ensure a seamless experience for both staff and members. Join us as we embark on a major renewal initiative within our Infrastructure Information Technology Services (IITS) division. We’re seeking an experienced Change Manager to support the IITS Renewal Project, a strategic initiative focused on reshaping how Medibank delivers IT services through internal and external suppliers. This role will play a critical part in ensuring a smooth transition with minimal disruption to operations.

Initially, the Change Manager will support the Insourcing stream, where Medibank is building new capabilities to bring frontline helpdesk services in-house from an existing supplier.

Key Responsibilities

• Collaborate closely with the People team and key stakeholders to assess change impacts and identify people-related risks.
• Develop and implement effective engagement and transition strategies aligned with project goals.
• Identify skills and knowledge gaps and create tailored training content to support capability uplift.
• Facilitate onboarding and training delivery for the new helpdesk team.
• Champion change management best practices to ensure a positive experience for all impacted teams.

About You

You’re a strategic and empathetic change leader who thrives in dynamic, fast-paced environments. With a strong background in IT transformation, you understand the complexities of transitioning services and the importance of keeping people at the heart of change.

You bring a hands-on approach to managing change impacts and people-related risks, working closely with People & Culture and key stakeholders to ensure a smooth transition. You’re confident in developing engagement strategies, supporting onboarding processes, and creating training content that builds capability and confidence in new teams.

Your ability to identify skill gaps, communicate clearly, and foster collaboration makes you a trusted partner across the organisation. You’re passionate about delivering change that not only meets project goals but also enhances the experience for staff and members alike.

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. Learn more about our benefits here. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/ 

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at contractorengagement@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/