Change Manager - Primary Care

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health. 

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

The Opportunity

We’re looking for a practical, hands‑on Change Manager – Primary Care to support the delivery of change across Amplar Health’s Primary Care portfolio.

This role is ideal for someone who enjoys being close to the work—drafting communications, engaging teams on the ground, and helping people understand and embrace change in practical ways

You’ll support transformation initiatives across acquisitions integration, functional and technology change, and clinical improvements. A core part of this role is bringing people along the primary care transformation journey—helping GPs, practice teams and support staff connect with the purpose of change, not just the process. This is a delivery‑focused role for someone who enjoys building trust, capturing hearts and minds, and turning change plans into action.

Your Impact

You’ll help change land well in busy primary care environments by making it clear, relevant and achievable. Through a people‑centred and practical approach, you’ll support engagement, confidence and adoption—ensuring improvements are embedded into everyday practice.

What You’ll Do

• Support the delivery of change activities across primary care transformation initiatives.
• Work directly with GPs, clinic teams and support and corporate office staff to understand impacts and day‑to‑day realities.
• Support change across clinical and corporate initiatives including but not limited to new service delivery models, cost optimisation initiatives, corporate and/or clinical system changes, and policy or compliance updates.
• Create clear, practical change materials including communications, FAQs, posters, presentations and local engagement activities.
• Help teams connect with the “why” of change and feel supported through transition.
• Complete change impact and readiness assessments across people, process and technology.
• Listen for resistance or uncertainty and respond in practical, people‑focused ways.
• Track engagement and adoption, and support simple reporting on how change is landing.

About You

You’re a hands‑on change practitioner who genuinely enjoys working with people and helping them navigate change. You balance structure with warmth, and you’re just as comfortable creating a comms pack or running a clinic briefing as you are completing an impact assessment.

You’ll likely bring:

• Experience supporting or delivering change in healthcare, service delivery or similar environments.
• Practical experience using change approaches such as PROSCI, ADKAR or Kotter (formal certification not required).
• Strong written and verbal communication skills, with a natural ability to connect with diverse audiences.
• Confidence engaging with GPs, practice teams and corporate stakeholders alike.
• A down‑to‑earth, proactive and adaptable working style.
• Tertiary qualifications in a business‑related discipline, or equivalent practical experience.

Experience working in primary care, M&A integrations or environments undergoing rapid change will be highly regarded.

Learn more about Amplar Health at https://amplarhealth.com.au

Be Yourself.  Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
 

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
 

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence. 

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work