CMDB Administrator

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

The Opportunity

Join Medibank as a CMDB Administrator and play a pivotal role in shaping the backbone of our IT operations.

You’ll be responsible for managing and maintaining the Configuration Management Database (CMDB) within our ServiceNow platform, ensuring data accuracy and reliability that drives smarter decisions across the business.

If you’re passionate about technology, governance, and enabling seamless IT service management, this is your chance to make a real impact.

Key Responsibilities:

• CMDB Management & Maintenance: Administer and maintain the ServiceNow CMDB, ensuring data integrity and performing regular audits.
• Discovery & Integration: Configure ServiceNow Discovery and integrate CMDB with external systems to automate and enrich data.
• Governance & Compliance: Develop and enforce CMDB policies, standards, and ensure alignment with ITIL best practices.
• Collaboration & Support: Partner with ITSM process owners and ServiceNow teams to optimize CMDB usage and functionality.
• Reporting & Analysis: Create dashboards, analyse trends, and provide insights to improve configuration management practices.

Must haves:

• ServiceNow Certified System Administrator (CSA) certification is required
• IT Operations Management (CIS-ITOM) certification is highly desirable
• Hands-on experience with ServiceNow CMDB, Service Mapping, and Discovery.
• Strong knowledge of CI Class Hierarchy, Identification & Reconciliation Rules, and CMDB Health.
• Expertise in CMDB concepts (CIs, relationships, classes, attributes) and ITIL Configuration Management processes.
• Experience integrating CMDB with external tools (e.g., SCCM, AWS/Azure) via APIs/MID Server.
• Skilled in debugging Discovery issues, log analysis, and performance optimization.
• Excellent analytical, problem-solving, and communication skills.

Imagine working with us…

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work.

A workplace where you could shape when and where you work to have more impact.

Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive. 

Where connection, personal development and health and wellbeing are front of mind.

Learn more about our benefits here: https://careers.medibank.com.au/culture/rewards-benefits/ 

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all, because different perspectives make us better.

To learn about our commitments, employee experiences, and benefits, go to https://careers.medibank.com.au/culture/diversity-inclusion/ 

We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals. For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au.