Business Analyst (HR Payroll and Rostering Systems)

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

At Medibank, we’re committed to creating better health for all Australians. To achieve this, we continuously strive to improve the way we work. We’re looking for a Business Analyst (HR Payroll and Rostering Systems) who is passionate about driving efficiency, compliance and innovation across HR and payroll processes.

About the Role

This is an 18 month fixed term contract position, where you will have the unique opportunity to revolutionise how rostering is done in the health space. Working on Tier 1 systems, this position will focus on the health space and work across rostering, time in attendance and payroll systems.

You will play a key role in identifying, implementing, and sustaining process improvements that enhance operational effectiveness in these areas. You’ll work closely with stakeholders across People & Culture and Payroll Operations to ensure compliance with evolving industrial relations laws, streamline processes through automation, and deliver meaningful change.

What You’ll Do

• Analyse HR and payroll processes to identify opportunities for improvement and automation.
• Conduct audits to ensure compliance with regulations and communicate findings to stakeholders.
• Develop and implement corrective actions using tools such as process redesign, training, and change management.
• Monitor and report on the effectiveness of process improvements.
• Create process documentation, training materials, and manage updates to knowledge databases.
• Support HR and Payroll teams in resolving queries and issues on an ad-hoc basis.
• Lead initiatives related to audit and compliance frameworks across HR, Time, Leave, and Payroll.

What We’re Looking For

• Experience: a solid background in business analysis, process improvement, or similar roles.
• Strong data analysis skills, including proficiency in Excel and large data set integration.
• Knowledge of HR and payroll processes, industrial relations laws, and compliance requirements.
• Experience with improvement frameworks and methodologies.
• Familiarity with HR systems (SuccessFactors Suite) and reporting tools.
• Excellent communication, stakeholder engagement, and presentation skills.
• Ability to manage change effectively and work independently with high attention to detail.

Skills & Attributes

• Clear thinker with strong analytical capability.
• Exceptional communication skills.
• Self-motivated, proactive, and able to manage time effectively.
• Strong relationship management and influencing skills.
• High service orientation and drive for consistency.

Why Join Us?

At Medibank, we value innovation, collaboration, and continuous learning. You’ll have the opportunity to make a real impact by improving processes that support our people and customers. We offer flexible working arrangements, professional development

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/