AI Design Lead

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

Shape the future of AI at Medibank.

At Medibank, we're moving beyond AI experimentation and into transforming how work gets done across our business. We're looking for an experienced AI Design Lead to join our newly established Enterprise AI Hub, helping define how people and AI work together to create better experiences for our customers, employees and the business.

Working at the intersection of design, technology and strategy, you'll establish the frameworks, standards and interaction patterns that make AI-enabled experiences usable, trustworthy and human-centred. You'll provide specialist leadership on high-impact AI initiatives, influence enterprise-wide design practices, and help shape Medibank's approach to Human-AI interaction.

In this role you will

• Define and evolve Medibank's Human-AI Experience framework, standards and design principles.
• Lead the design of AI-enabled experiences, workflows and services across customer and employee journeys.
• Provide expert guidance on complex and strategic AI initiatives, ensuring trust, usability, transparency and human oversight are embedded from the start.
• Establish and embed design principles, guidelines and governance processes that enable teams to deliver cohesive and user-centred experiences.
• Use research, testing and live evidence to improve AI experiences and influence future design practices.
• Build AI design capability across Product, Design, Research and Delivery teams through coaching, guidance and thought leadership.
• Partner closely with stakeholders across Technology, Risk, Legal, Privacy and Operations to ensure AI experiences are safe, ethical and effective.

You will have

• Strong experience in Service Design, Experience Design, Product Design or a related human-centred design discipline.
• Experience developing frameworks, standards, governance models or design systems in complex organisations.
• Proven experience in strategic design, including defining design vision, influencing product direction, and driving long-term customer and business value.
• Passion for emerging technologies and the opportunity AI presents to improve experiences and outcomes.
• Ability to influence senior stakeholders and navigate complex cross-functional environments.
• Experience with AI-enabled products, services or workflows is highly regarded.

Why Medibank?

At Medibank, our purpose is Better Health for Better Lives. You'll join a purpose-led organisation where innovation, wellbeing and flexibility are at the heart of how we work.

We offer:

• The opportunity to help shape one of Medibank's most significant strategic priorities.
• Flexible ways of working with no mandated office attendance days.
• Access to a collaborative and high-performing team within our Enterprise AI Hub.
• A strong focus on health, wellbeing and work-life balance.

Ready to help define the future of Human-AI experiences at Medibank? We'd love to hear from you.

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work