Local Area Manager

Ready to lead, connect and make an impact in your local community? 

Are you someone who enjoys bringing people together, supporting teams to do their best work, and shaping meaningful experiences for customers and community? This role is an opportunity to step into a flexible, purpose-led leadership role where your transferable skills really matter. 

Why join a Community Leadership role at Medibank? 

We’re on a mission to create Better Health for Better Lives — for our customers, our communities and our people. As a Local Community Lead you’ll play a key role in bringing that purpose to life at a local level while continuing to grow your own capability and career. 

What makes this role rewarding for our people: 

• Flexibility & autonomy: Balance time working in-store, from home and out in the community. You’ll have the freedom to plan your week in a way that supports you and your team. 

• Connection with people & purpose: Build strong, trusted relationships with your team, customers and community partners — and see the real impact of your leadership every day. 

• Career development & stretch: Strengthen your leadership, coaching and decision-making skills in a role that encourages experimentation, learning and continuous improvement. 

• Supportive culture: Be part of a geographically based, cross-functional team that value collaboration, wellbeing and shared success. 

About the role 

We have an exciting opportunity for a full time Local Community Lead to join our team at Coffs Harbour. 

In this role, you’ll lead a geographically based community team, creating an environment where people feel supported, empowered, and accountable. You’ll balance customer experience, team engagement, and performance while shaping local solutions that respond to the needs of your community. 

This is a hands-on leadership role where you’ll coach, remove barriers and help your team focus on what matters most — delivering trusted, personalised support to our customers. 

What you’ll be doing 

• Create a positive, inclusive team environment where people feel connected, supported and motivated 

• Coach and develop team members, helping them build confidence, capability and ownership 

• Use local insights and feedback to improve how customers experience Medibank 

• Balance service delivery and growth across in-store, phone and digital channels 

• Encourage collaboration, experimentation and continuous improvement at a local level 

• Represent Medibank in the community and strengthen local relationships and partnerships 

You might already have the skills for this role if you… 

• Have experience leading, coaching or supporting others — formally or informally 

• Are confident having conversations, providing feedback and building trust 

• Enjoy problem-solving and helping teams navigate change 

• Can prioritise, make decisions and stay focused on customer and team outcomes 

• Communicate clearly and adapt your style for different people and situations 

• Are motivated by purpose and enjoy seeing the impact of your work on others 

You don’t need specific health insurance experience — your leadership and people skills are what matter most.