Assistant Store Manager

Will you actively create a healthier future for tomorrow?

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

About the Community Team:   

At Medibank, we’re dedicated to our purpose, “Better Health for Better Lives” for both our people and our customers. Geographically based, cross-functional teams have been created because we believe that living and servicing customers locally enhances connection and trust. Conversations are richer, support is more personalised, and it increases Medibank’s ability to fully immerse in local communities right across Australia. This results in longer and more sustainable relationships with our customers, and in turn, more fulfilling work for our people.  

By delivering a more tailored, personalised experience, our aim is to make a real difference to the health of our customers and community. Join our local teams and make an impact!   

About the Role:  

As an Assistant Store Manager (known internally as a Local Community Specialist), you play a pivotal role in bringing Medibank products and services to your local community. As a leader, you will role-model accountability and responsibility when supporting your customers in outstanding service through channels of their choice (in store, on the phone, in community, or messaging). Your role will involve coaching your team with a cross-set of skills and diversity, whilst being equipped to solve a range of standard day to day through to complex problems.  

With supportive teamwork, you lead your team by encouraging them to problem solve at a local level. As a specialist within your local team, you bring added value through your leadership, inclusiveness, coaching, operational aptitude, and demonstrated member-retention skills. 

Fundamental to the success of this role, is the growth (and ultimately the health) of members in the community. Leveraging our products, services, and network partners you will look to enrich your customers’ experience and their relationship with Medibank. Through outstanding needs-based customer conversation and rapport, you will help grow the local Medibank member base with the acquisition of new members and the valued retention of existing ones.   

Why You’ll Love It Here:  

• Flexible Working: Enjoy the freedom to work in-store, from home, and out in the community with a flexibility that supports your work-life balance across different rostered days/hours. 

• Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.  

• Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.  

About You:  

You not only thrive on providing great service to the local community but are motivated to help your team achieve this too. Growing and keeping your customer base is critically important to you. Coaching and supporting others to achieve greatness is part of your personal ‘DNA’. 

You possess strong diligence particularly when providing (the right) products and services to your customers, and you are always fastidious about interaction accuracy and the protection of your customers’ privacy.  

Ready to lead? Apply today and shape the future of our community with Medibank!  

A career with us

We pride ourselves on an inclusive and collaborative environment. We’re also committed to supporting better accessibility for our customers and our people. We encourage applications from candidates with a disability, if you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you via careers@medibank.com.au or (03) 8622 5666.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

To start small and impact bigger.