Customer Service Consultant - Brisbane

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

Are you someone who enjoys making a real difference for students far from home?

At Medibank, we believe every customer deserves exceptional service — especially those navigating Australia’s health system for the first time. We’re looking for empathetic, motivated people to join our Customer Service team, supporting overseas students with confidence, care and clarity.

This role is ideal for someone looking to build a long-term career at Medibank while developing strong customer service, advocacy and problem-solving skills in a purpose-driven environment.

The Opportunity

We have a Full-Time opportunity for a Customer Service Consultant, working in a hybrid model.

• Work onsite 2–3 days per week at our partner campus - Queensland University of Technology (QUT) - or a Medibank store 
• Combine onsite and work-from-home arrangements
• When working remotely, you’ll be rostered between 8am – 8pm (Melbourne time)
• Onsite hours typically align with local business hours (9am – 5pm)

You’ll report to the Customer Service Team Leader and be part of Medibank’s Overseas Specialist Service Centre, a premium service environment supporting Overseas Student Health Cover (OSHC) members and billing agents.

About the Role

As a key member of our Overseas Specialist team, you’ll act as a trusted advocate for overseas students and our university and billing partners.

You’ll deliver end-to-end support across multiple channels, providing tailored advice, resolving enquiries, and identifying opportunities to improve both the member and billing agent experience.

You’ll also contribute to a positive, high-performing team culture where learning, feedback and continuous improvement are encouraged.

What You’ll Be Doing

• Providing high-quality, compassionate service to OSHC members and billing agents
• Managing end-to-end enquiries across face-to-face, phone, email, web chat and billing systems
• Supporting overseas students with health cover information, claims, billing and product guidance
• Owning and resolving escalated enquiries with care and professionalism
• Using a sales-through-service approach to identify appropriate cover options and added value
• Conducting inbound and outbound calls as required
• Delivering occasional presentations to stakeholders such as international students, university partners and migration agents
• Working collaboratively to achieve team targets including customer advocacy and satisfaction outcomes
• Identifying service and process improvement opportunities that enhance customer experience

You Might Already Have the Skills for This Role If You…

• Communicate clearly and confidently with people from diverse backgrounds
• Deliver warm, professional service even in complex or emotionally challenging situations
• Enjoy solving problems and tailoring solutions to individual needs
• Are comfortable using multiple systems and learning new technology
• Take ownership of your work and follow through on commitments
• Thrive in a team environment where collaboration and feedback matter

Additional Relevant Experience

• Experience in customer service, contact centres, health, finance or insurance
• Exposure to a target-driven or KPI-focused environment
• Understanding of Australia’s private health system
• Multilingual skills, particularly languages commonly spoken by international students
• Current Working with Children Check, or willingness to obtain one (essential)

What We Offer

• Subsidised private health insurance, plus options for travel and pet insurance
• Flexible hybrid working arrangements
• Structured onboarding and ongoing learning and development
• Career pathways within Medibank’s specialist, community and leadership teams
• A supportive, inclusive workplace where your contribution genuinely matters

Why Medibank?

A career at Medibank adds up to more — more impact, more growth, more purpose.
You’ll be part of a team helping overseas students feel supported, informed and confident about their health while living in Australia.

Ready to make a difference? Click apply and start your journey with Medibank.

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.   

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)