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Care Coordinator - Part Time/Full Time - Sydney

Job Requisition Number:  6692
Date:  23-Nov-2021


Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


The Opportunity

CareComplete provides benefits at both an individual and community level—helping Australian’s improve their health and avoid preventable hospital admissions and taking pressure off the healthcare system.  Learn more about our innovative suite of programs and opportunities by clicking here: CareComplete


We have  part time or full time (0.6-1.0 FTE) fixed term contract positions available (approx 12 months) in Sydney, Melbourne or Brisbane metro areas for a clinical or allied health professional to be the face of CareComplete. 

In this role you will coordinating clinical support to participants who may have recent hospital admission and/or complex chronic illnesses. This role will be a mix of supporting a caseload of participants (managed virtually, i.e. work from home) and visiting new participants in their homes. Knowledge of community services available across this region enables you to link your clients to the most appropriate services.


As a Care Coordinator, drawing on your holistic knowledge and background in health, you will assess and mitigate patient risks by understanding their key motivators for change. You will utilise a coordinated and integrated approach, facilitating health behaviour change and care coordination in the delivery of health coaching, injury and illness recovery, and chronic and complex disease management programs. You will interact with patients across a range of settings, including within primary care practice, virtually via telephone and video, or via home visits. 


Key responsibilities in the role include, but are not limited to:

  • Empowering people to better manage their own health and navigate the health system;
  • Conducting initial home assessments with participants and coordinating appropriate care plans;
  • Scheduling appropriate follow up consultations and check ins via telephone or video;
  • Embedding health behaviour change principles into the delivery of the program for participants and supporting any mental health issues which may impact recovery;
  • Consistently deliver patient centred care to program participants, helping to minimise preventable hospital admissions;
  • Building and maintaining effective relationships with a variety of different stakeholders including primary and secondary care organisations and your non-clinical support team.


Please note this role is a non-hands on, clinical role.


About You 

Experience working in the community environment and/or workplace/compensable injuries. Managing care coordination and working with diverse communities will be a key driver for your success. You will present with an evident passion for preventative health and a natural ability to build rapport with a wide range of clients and healthcare professionals.

Working in this highly autonomous position you will have an organised and flexible mindset that allows you to meet the unique needs of your clients.

Previous exposure to clients with mental health issues, and an awareness of mental health services will also be advantageous.


To be considered for this role you will be an APHRA Registered Nurse or similarly registered Occupational Therapist, Physiotherapist, Dietician or Exercise Physiologist. Experience in conducting home visits and coordination of care is key to this role. 

As this role requires you to make home visits a driver’s license and car are essential. You will also be working from home so will need to have a suitable office area from which to work and reliable internet connection.



A career with us

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.


The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.


We offer a range of great benefits, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.


All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.


To start small and impact bigger.

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