Local Community Lead

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

About the Community Team:

At Medibank, we’re dedicated to our purpose, “Better Health for Better Lives” for both our people and our customers. Geographically based, cross-functional teams have been created because we believe that living and servicing customers locally enhances connection and trust. Conversations are richer, support is more personalised, and it increases Medibank’s ability to fully immerse in local communities right across Australia. This results in longer and more sustainable relationships with our customers, and in turn, more fulfilling work for our people.

By delivering a more tailored, personalised experience, our aim is to make a real difference to the health of our customers and community. Join our local teams and make an impact!

About the Role:

We have an exciting opportunity for a Local Community Lead to join our team in Belconnen ACT. Are you ready to inspire, innovate, and make a real impact? As a Local Community Lead, you’ll drive customer excellence, lead a passionate team, and champion health in your local community. This is your chance to blend strategic thinking with hands-on leadership in a dynamic, autonomous environment.

We’re looking for bold, curious, and creative leaders who thrive on accountability, embrace experimentation, and coach their teams to think differently. You’ll remove barriers, foster collaboration, and ensure our members’ needs are always front and centre.

From driving growth and service to shaping local solutions, your leadership will bring our six key magnets—People, Trust, Customer, Growth, Value, and Health—to life.

Key Responsibilities:

• Innovate and Inspire: Lead your team with creativity and boldness. Challenge the status quo and devise new ways to meet local health needs.
• Build a Strong Team Culture: Foster a collaborative and supportive environment, connecting with your team across multiple customer channels and locations.
• Drive Performance: Set and achieve growth targets while balancing customer service across retail, phone, and messaging networks.
• Empower and Develop: Coach your team to solve problems effectively, promoting personal growth and career development. Encourage a healthy work-life balance and reduce unnecessary red tape.
• Lead with Insight: Use local insights to pioneer improvements and enhance the customer experience through experimentation and teamwork.

Why You’ll Love It Here:

• Flexible Working: Enjoy the freedom to work in-store, from home, and out in the community with a flexibility that supports your work-life balance.

• Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.

• Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.

About You:

We’re looking for an experienced leader with a proven track record in driving performance and delivering results. You’ll be responsible for leading a high-performing team across both in-store and virtual customer channels, using your diverse skill set to coach, motivate, and influence others. Your genuine care for people and ability to foster a culture of innovation will empower your team to explore new ideas and better ways of working at a local level.

Ready to lead? Apply today and shape the future of our community with Medibank!

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work