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National Service Delivery Manager

Job Requisition Number:  5487
Date:  04-May-2021


Will you actively create a healthier future for today and tomorrow?

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

Our Story:


Home Support Services (HSS) which is part of the Medibank Enterprise, has been providing in-home healthcare services since 1989. We understand that Australians want more choice over where and when they receive care. Where clinically appropriate, our national home healthcare business, Home Support Services (HSS), offer people the flexibility of receiving healthcare and support services in alternative settings to hospitals, wherever they call ‘home’.


Your Opportunity 


As the National Service Delivery Manager, you will be accountable for developing and engaging your leadership team so that the skills and performance of the team can meet the current and future goals of HSS and the wider Homecare Division.  You will play an active role in managing the HSS operations including analysing and improving quality, productivity and efficiency as well as the development and implementation of operational policies and procedures. You will oversee the Program Leads and ensure the tactics being employed to maximise program outputs are fit for purpose and client centred.  


We are seeking a capable leader, someone who will seamlessly build and develop their team whilst ensuring the team members maximum growth is achieved. You will be motivated and driven, think outside the box and challenge the way we deliver our programs. Your leadership experience will enable you to continually improve the delivery of our programs, whilst playing a pivotal role in HSS transitioning to a virtual space.

Reporting directly to the Head of HSS, your positive approach, proactive nature and willingness to roll up your sleeves, collaborate and get things done will be key to your success as you actively participate to assist HSS transform into the largest virtual hospital in Australia.

What will set you apart from the rest?

•    5 years’ experience as a Qualified Health Practitioner 
•    Current unrestricted AHPRA registration (desirable)
•    Minimum of 5 years management experience leading teams
•    Experience leading & managing hospital and/or community-based services to clients
•    Proven experience in delivering transformational change & process optimisation
•    Knowledge and demonstrated experience working with budgets 
•    Proficiency in IT software  
•    Exceptional communication and interpersonal skills- ability to motivate a team and drive a successful team through growth and change

What sets us apart from the rest?


At HSS we are transforming the delivery of health care. A passion for providing quality, patient-focused health care is essential. In order to effectively provide this, employee wellbeing is our top priority, so you will receive:


•    Access to Future Fit – ability to work from home and office 
•    Discounted Medibank Health insurance
•    24/7 support lines for mental & physical wellbeing of you and your family.

We value the knowledge and contribution of Aboriginal and Torres Strait Islanders and are working hard to create an inclusive workplace and develop Indigenous careers. We're also committed to supporting better accessibility for our people. If we call you to discuss this role, you'll also get the opportunity to chat about any adjustments that will allow you to be your best in the role.

To Apply

Click on "Apply for this job", please include a current resume outlining your experience and skills to fulfil this role. 

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