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Case Coordinator- Registered Nurse

Job Requisition Number:  6253
Date:  22-Nov-2021


Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


Our Story:

Home Support Services (HSS) which is part of the Medibank Enterprise, has been providing in-home healthcare services since 1989. We understand that Australians want more choice over where and when they receive care. Where clinically appropriate, our national home healthcare business, Home Support Services (HSS), offer people the flexibility of receiving healthcare and support services in alternative settings to hospitals, wherever they call ‘home’.

Your Opportunity


As a case coordinator you will work closely with the South Australian Community Care (SACC) program but will also be exposed to other programs delivered by HSS.

Using your clinical skills, you will ensure a comprehensive client centred management plan is achieved for our customers.  You will support and provide care and services to the multiple programs that HSS delivers to patients in their home and remotely over the phone whilst contributing to the promotion, planning and development of services for all HSS clients together with:


  • Customers initial phone assessment, care planning and goal setting
  • Coordination of in-home services
  • Monitoring patient progress and updating care plans as appropriate
  • Liaison with healthcare professionals and specialists
  • Discharge planning including referrals to long term services
  • Provision of telephone support, education, and advice


You will need to be able to work a rotating, flexible 7-day roster between the hours of 7am to 8pm and being on call twice a month.


At HSS our case coordinators work in a hybrid model, this position will be office based as well as at times working within the community amongst our road nurses providing patient centred care when required. 


What will set you apart from the rest?


An outstanding communicator, your intuitive people skills will be central to your success. You will be naturally empathetic, observant, attentive, trustworthy, and committed to making your patient feel safe and comfortable. You will be client and goal focused who is driven to achieve positive customer outcomes together with:


  • Minimum 1 years' experience as a Registered Nurse with unrestricted AHPRA registration
  • Recent experience in community nursing beneficial but not essential
  • Strong clinical reasoning skills
  • Knowledge and experience in:
    • Wound care
    • PICC line management
    • IV Antibiotics
    • Complex negative pressure wound care
  • Ability to work in a fast-paced environment
  • Proficient computer skills to enable fast and accurate data entry into patient electronic medical records.


What sets us apart from the rest?


Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Medibank also means:


  • Access to future fit – flexible working arrangements offered
  • Great work life balance
  • Ongoing professional development
  • Health and wellness initiatives
  • Discounted health insurance


We value the knowledge and contribution of Aboriginal and Torres Strait Islanders and are working hard to create an inclusive workplace and develop Indigenous careers. We're also committed to supporting better accessibility for our people. If we call you to discuss this role, you'll also get the opportunity to chat about any adjustments that will allow you to be your best in the role.


To Apply


Simply click on "Apply for this job" and include a current resume outlining your experience and skills relevant to this position. 

A career with us


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


The wellbeing of our employees and employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.


All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.


To start small and impact bigger.

Job Segment: Medical, Case Manager, Nursing, Registered Nurse, EMR, Healthcare