Customer Service Team Leader

Apply now Refer a friend Job no: 926932
Work type: Full-Time
Location: Melbourne

We're passionate about nurturing careers.

We support new innovation and thinking, and openly collaborate and share new ideas. We're healthy and active in our lives and wellbeing is encouraged at every level.  Our people play an important role in the future of health and healthcare and we believe that working together, we're stronger. 

About Us

Medibank is a leading private health insurer with 40 years of experience delivering better health to Australians. We look after the health cover needs of millions of customers and deliver a wide range of programs to support health and wellbeing in the community.


The Opportunity

Working directly with our Contact Centre Managers and Team Coaches as part of our Customer Service leadership team you will lead a team of consultants to go out of their way to provide our members with a memorable experience on every customer interaction.  This is a unique opportunity to join Medibank in a leadership position to help drive our customer experience to the next level. 

Key responsibilities will include:

  • Engaging, coaching, mentoring and inspiring a team of Consultants to provide a high quality customer experience with each interaction, delivering exceptional NPS for Medibank;
  • Ensuring a consistent focus on improving behavioural metrics, making sure values and behaviours are aligned; and
  • You will also play a key role in delivering customer, operational, people and sales targets for the centre and be responsible for the operational performance and overall direction of your team.

About You

To be successful in this role you will have a minimum 3 years' experience in a leadership position within a high volume service/sales contact centre. You will bring a highly developed customer centric attitude and focus.

You must have demonstrated experience in coaching and developing high performing teams.  A track record on delivering to targets for both service and sales and improving NPS results are essential to this role.

While knowledge and understanding of the health, finance or insurance industry in Australia would be highly desirable, it's not essential. 

What We Offer

In return for your hard work we offer a range of great benefits, including subsidised private health insurance, travel insurance and pet insurance. Furthermore, we take the health and wellbeing of our employees seriously, offering flexible working conditions and encouraging wellbeing at all levels of life.

Medibank is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.

For a career option that will suit you better, click to apply.

Please note, if this position attracts a large volume of interest, the closing date for applications may be brought forward. With this in mind, we encourage you to submit your application as soon as possible.

 

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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