Health Concierge - Specialist

Apply now Job no: 926817
Work type: Part-Time
Location: Melbourne

We're passionate about nurturing careers.

We support new innovation and thinking, and openly collaborate and share new ideas. We're healthy and active in our lives and wellbeing is encouraged at every level.  Our people play an important role in the future of health and healthcare and we believe that working together, we're stronger.

About Us

Medibank is a leading private health insurer with 40 years of experience delivering better health to Australians. We look after the health cover needs of millions of customers and deliver a wide range of programs to support health and wellbeing in the community.

The Opportunity

The Health Concierge Team is dedicated to providing Health Assurance to Medibank members with specific conditions, health needs or who are undergoing specific hospital procedures.  This is done by providing emotional, practical and customer support, to concierge members for voluntary entry into a range of health programs.


The Specialist Health Concierge (SHC) role is responsible for delivering the Cancer Support Concierge service; making contact with Medibank members with a diagnosis of breast or prostate cancer, delivering a phone-based complimentary support service, providing information by mail or soft copy to those members and warm transferring members to appropriate Medibank services.

Key responsibilities will include:

  • Using initiative to enhance service delivery and provide a customised experience to the member;
  • Understanding customer expectations and the context within which the service is delivered. To pass on client feedback to feed process improvements;
  • Recording data with high integrity through the correct usage of business systems and communication tools; and
  • To always leave stakeholders with a friendly, professional experience with Medibank.

About You

To be successful in this role you will be an APHRA or similarly registered clinical or allied health professional with experience working in cancer care and the ability to identify needs and match appropriate actions and service provision according to level of need and risk rating. You will also have experience in applying active listening techniques in a customer service environment with the ability to empathise when dealing with vulnerable customers. You will have the ability to build strong customer relationships with you positive, enthusiastic and adaptable personality.

You'll have a keen eye for keeping to records and with the ability to navigate through multiple operating systems.

What We Offer

In return for your hard work we offer a range of great benefits, including subsidised private health insurance, travel insurance and pet insurance. Furthermore, we take the health and wellbeing of our employees seriously, offering flexible working conditions and encouraging wellbeing at all levels of life.

Medibank is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.

For a career option that will suit you better, click to apply.

Please note, if this position attracts a large volume of interest, the closing date for applications may be brought forward. With this in mind, we encourage you to submit your application as soon as possible.

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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