We’re passionate about nurturing careers.
We support new innovation and thinking, and openly collaborate and share new ideas. We're healthy and active in our lives and wellbeing is encouraged at every level. Our people play an important role in the future of health and healthcare and we believe that working together, we're stronger.
Medibank is a leading private health insurer with 40 years of experience delivering better health to Australians. We look after the health cover needs of millions of customers and deliver a wide range of programs to support health and wellbeing in the community.
The Loyalty Manager, Health & Wellbeing will be an important member of the management team within the newly established loyalty team at Medibank. This role will directly support the design and development of a key component of the loyalty offering which will activate, engage, drive loyalty and enhance the health of our members. The team is responsible for driving a fundamental shift in Medibank’s customer proposition; from a health insurer to a health assurer.
We are diversifying and evolving our value proposition to enable our members to be more engaged in, and rewarded for, their health and wellbeing activity. This role will play a leadership role in the design and develop a compelling health and wellbeing offering which activates, engages, drives loyalty and enhances the health of our members.
A successful outcome will be the establishment of a compelling, integrated and market-leading loyalty program that delivers a material financial contribution to Medibank through increased customer retention, new customer attraction, reduced member health utilisation, diversified income and data enrichment
To be successful you will bring to the role:
- A background in developing and managing loyalty, recognition or membership products or programs
- A passion for, and deep understanding of digital / mobile engagement of customers
- Project management and change management experience, to effectively plan a lead role in the implementation phase of the platform (first 6 months)
- Direct marketing experience
- The ability to effectively leverage business and customer insights to inform strategy, create a sustainable shift in NPS and maintain a sound understanding of global best practice CX, Recognition and Loyalty
You must present with excellent written and verbal communication skills, including the ability to create a compelling message and preparation, writing and production of strategic and formal documents. You also possess highly effective collaboration and influencing skills, with the ability to engage with multiple levels of the organisation. As well as a proven track record in successful strategy implementation, you demonstrate the ability to work with ambiguity, complexity and large scale change.
What We Offer
In return for your hard work we offer a range of great benefits, including subsidised private health insurance, travel insurance and pet insurance. Furthermore, we take the health and wellbeing of our employees seriously, offering flexible working conditions and encouraging wellbeing at all levels of life.
Medibank is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.
For a career option that will suit you better, click to apply.